Home » Back

New Zealand RELAY
Postal Address:	PO Box 106900 Auckland 1143
Phone:	TTY 0800 4 713 713
Freephone:	Voice 0800 4 715 715
Email:	helpdesk@NZRelay.co.nz
Website:	www.nzrelay.co.nz

New Zealand Relay  (NZRelay) is New Zealand's telecommunication service which allows people who are Deaf, hearing impaired, deafblind, or speech impaired to make phone calls from a standard phone user.
A standard phone user can use NZ Relay to make phone calls to Deaf, hearing impaired, deafblind, or speech impaired people by calling the NZ Relay Help Desk on 0800 4 715 715.

How does NZ Relay Work?
You can connect to a Relay Assistant (RA) to complete calls to or from a hearing person. the RA acts as a bridge relaying the entire conversation between you and your caller.

NZ Relay offers six types of relay calling:
TTY to Voice
Voice to TTY
Voice Carry - Over (VCO)
Hearing Carry - Over (HCO)
Speech to Speech (STS)
Internet Relay (NZIR)
(See Web link for more indepth explaination of these services)

ALWAYS Available
NZ Relay services are available 24 hours a day, seven days a week. 365 days a year.
Speech to Speech (STS) is restricted days and hours service. STS services are avaiable: Monday - Friday 7.30am - 9pm Saturday 9am to 5pm.